When will my package arrive?
We have 3 shipping facilities around the country. Once you place your order it’ll be sent to the closest warehouse near your shipping address. We ship same day and your package will arrive within 48 to 72 hours.
Once tracking is confirmed, you’ll receive a SMS and an EMAIL with tracking number attached. Then when the package has been delivered to your front door, you’ll receive an SMS and an EMAIL with delivery confirmed.
You can also get updates anytime by clicking the following link regarding your order: https://dailydeals.dotcomproducts.com/DCPLogin
My package has not arrived, is this normal?
Typically from purchase date to delivery it takes 48-72 hours via UPS depending on location. We offer Guaranteed Delivery with tracking. If you believe your package has been lost, please call our customer service 10AM - 7PM CST at 855-731-4755 Monday - Sunday.
I wish to cancel my order, is it possible?
You have 2 hours from the moment your order was made to cancel prior to it being shipped out. Please call us immediately if you’d like to cancel your order 10AM - 7PM CST at 855-731-4755 Monday - Sunday.
How do I know if my order is being delivered or not?
We have 3 shipping facilities around the country. Once you place your order it’ll be sent to the closest warehouse near your shipping address. We ship same day and your package will arrive within 48 to 72 hours.
Once tracking is confirmed, you’ll receive a SMS and an EMAIL with tracking number attached. Then when the package has been delivered to your front door, you’ll receive an SMS and an EMAIL with delivery confirmed.
You can also get updates anytime by clicking the following link regarding your order: https://dailydeals.dotcomproducts.com/DCPLogin
My item is damaged, can I get a refund?
If the item arrives broken, please call our customer care line immediately. Our working hours are 10AM - 7PM CST 855-731-4755 Monday - Sunday.
I am not satisfied with my order, can I be reimbursed?
If you are not completely thrilled with your ActiveTrack Pro™ Fitness Watch - we are offering you a 60 day guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less S & H. All you have to do is return the item and we will refund it less S&H. The costs to return the product are at your own expense. To be eligible for a return and full refund, your item must be in the same condition that you received it. It must also be in the original packaging.
Please contact our customer care 855-731-4755 10AM - 7PM CST Monday - Sunday
How long does it take to receive my refund?
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 10 business days.
How do I contact you?
We have three ways to get in touch with our team! We highly recommend calling our customer care 855-731-4755 from 10AM - 7PM CST Monday - Sunday. You can also email us at community@dotcomproducts.com or lastly you can LIVE chat with us by going to DotComProducts.com
Can I trust you?
Yes! Dot Com Products, INC has been in business over 10 years and has been selling Quality products that enrich your life since inception. We stand behind our products and strive on Innovation, Quality and Service to our customers. We look forward to meeting you!
How to change the time zone of the tracker to a military time zone and vice-versa. (From 24hours to 12hours)?
After the link between the bracelet and the APP is successful, select "Device Settings" on the "Device" interface in the APP and adjust it to the 12-hour system.